Sales and Computer User Support Specialist
The Sales and Computer User Support Specialist training program is designed to equip participants with the skills and knowledge needed to succeed in a fast-paced, technology-driven work environment. The program blends sales techniques, customer service, computer support, and problem-solving skills.
This comprehensive program covers a wide range of topics including sales methods, computer hardware and software support, customer service, and troubleshooting. It is designed for individuals who want to begin a career in sales or computer user support, or who want to strengthen their skills in these areas.
The program uses a dynamic and interactive training approach that may include hands-on activities, case studies, simulations, and lectures to help students prepare for real-world workplace situations. Personalized coaching and mentorship elements can also support career development and job readiness.
This program is especially valuable for individuals who want to work in roles that require both people skills and technical confidence, making it a strong fit for employers seeking adaptable front-line talent.
Career Fields After Completion of Training May Include
- Computer Support Specialist: Provides technical assistance and support to customers or users with hardware, software, and related technology issues.
- Sales Representative: Sells products or services, engages potential customers, and helps close deals through effective sales strategies.
- Customer Service Representative: Handles customer questions, complaints, and support requests while helping improve customer satisfaction.
- Technical Sales Specialist: Uses product knowledge and technical understanding to help clients choose solutions that fit their needs.
According to the program content, demand for both computer support specialists and sales representatives is expected to remain important in the labor market. This training helps prepare participants for careers that combine technical support knowledge with strong communication and customer engagement abilities.
Program Student Requirements
- An individual must be 18 years of age or older, a U.S. citizen or eligible non-citizen, and registered with Selective Service if applicable.
Program Schedule and Cost
- See upcoming class schedule - click here
- High School Degree or GED required. Students with higher education are welcome.
- Program includes 52-weeks of classroom and e-learning online instruction.
- Program Cost $5,000.00 (Financial Assistance Maybe Available)
- Includes all program learning materials and exam cost.
- Career Placement Assistance - Available For Program Students
At Program Completion, Students Receive
- Receive FREE Laptop Computer
- Receive Industry-Recognized Certificate Paralegal and Computer User Support Specialist
- Free Smart Credit Services. Students receive help with credit scores, reports, monitoring, and financial literacy courses for 120 days.
- Free Microsoft Office Specialist (MOS) e-learning online courses for six months including Excel, Outlook, PowerPoint, and Word.
Program Integrated Education and Training
- Academic Skills – Personal Money Management and Credit Score Education.
- Occupational Skills – Business Writing and Administrative Support Communications, Transferable Skills, and Career Soft Skills Development.
- Career Readiness – Microsoft Office Digital Literacy and fundamentals of Microsoft Word and Excel computer basics.
- Career Exploration – Unpaid work-study elevation assignments.
- Career Management – Job search, resume writing, and interview skills.
Program Enrollment
Enrollment Details: Call 248-237-3600.
Students may qualify for WIOA funding assistance.
Questions? Contact us for enrollment information.
